While this is primarily a leadership and sales driven role, there are opportunities for additional responsibilities in areas such as wholesale purchasing, travel, event planning, and marketing. We are a small team, and there are many areas to contribute (and grow!).

Minimum Qualifications:

• At least 2+ years high end customer service experience
• At least 2+ years of team management experience
• Excellent verbal and written communication skills
• Familiarity with Shopify POS, inventory management, and CRM
• Ability to build and organize systems and structural processes
• Ability to work in a fast paced environment
• Familiarity with and passion for fine jewelry; correct terminology builds trust with our clientele

Nice to Have:

• Proficiency with Canva, Photoshop, CAD, etc
• Experience with photography or other creative arts
• Experience with Digital Marketing, Graphic Design, Social Media, or other relevant skills
• Fine Jewelry Production
• Copywriting
• Any creative passion or expertise you’d love to share!

Key Objectives (may include, but are not limited to):

• Overseeing daily operations of the retail store, ensuring a smooth and efficient workflow.
• Leading and motivating retail associates to achieve sales targets and deliver outstanding customer service.
• Cultivating a supportive and professional work environment for the team
• Monitoring inventory levels, conducting regular stock assessments and coordinating with suppliers to maintain optimal stock levels.
• Implementing merchandising strategies to enhance product visibility and appeal.
• Analyzing sales data and implementing sales strategies to maximize revenue and profitability.
• Ensuring a positive and customer-friendly shopping experience across the store.

Key Duties (may include but are not limited to):

• Monitor and analyze sales performance, identifying areas for improvement and implementing corrective actions.
• Implement and enforce store policies and procedures to ensure compliance and a safe working environment.
• Manage and motivate the sales team, providing coaching and support for professional development.
• Partner with marketing to execute promotional events and campaigns.
• Conduct regular meetings with the sales team to communicate goals, expectations and updates.
• Resolve customer complaints and issues in a timely and satisfactory manner.
• Stay updated on industry trends, customer preferences and competitive landscape to drive innovation.

To apply please email your resume with the subject of "Sales Manager" and a short note about why you'd like to work with us to Lindsay@shopasterjewelers.com.

Talk to you soon!

While this role is primarily a sales position, there is room for growth at Aster in areas such as fine jewelry production, wholesale buying, and marketing. We are a small team, and there are many opportunities to contribute (and grow!).

Key Duties (may include, but are not limited to):

• Sales, intake and quoting of repairs, and customer service in the shop
• Processing of sales via Shopify POS 
• Educating customers about our products. If needed, helping customers over the phone or in person and directing them to the proper channels
• Assisting and maintaining beautiful merchandising of product offerings
• Restocking shelves
• Maintaining a clean and tidy shop, including the sales floor and shared team areas
• Opening and closing the shop as needed
• Maintaining current knowledge of our products, brands, and artists
• Communicating effectively with the jewelry studio

Minimum Qualifications:

• Availability to work weekends in our Oakland, CA store 
• Strong customer service and communication skills, with an emphasis on active listening and problem-solving 
• Experience and comfort with POS systems and operational tasks (Shopify POS, Google Suite)
• Positive attitude: works and communicates well with others as part of a team, self-starting, detail oriented and organized. 
• Professionalism: we work with treasured heirlooms high end products, which requires a level of extra care when it comes to customer trust.
• Appreciation for art and community!

Nice to have:
If you have experience with these areas, we’d love to hear it! If not, no worries.

• Experience with Canva, Photoshop, CAD, etc
• Experience with photography or other creative arts
• Experience with Digital Marketing, Graphic Design, Social Media, or other relevant skills
• Retail Management
• Fine Jewelry Production
• Copywriting
• Any creative passion or expertise you’d love to share!

To apply please email your Resume with the subject of "Retail Sales Associate" and a short note about why you'd like to work with us to Lindsay@shopasterjewelers.com.

Talk to you soon!